After-sales service and support
Remote assistance
Most machine down time is due to minor issues that can be solved quickly either by phone or by email.
PKB has a hot-line which can effectively sort issues that are easy to solve from more serious incidents that require more in-depth study.
Hot-Line Contact m.renaux@pkb.fr or by calling: +33 2 32 28 78 72 ou +33 6 13 92 74 54
Remote maintenance
Our machines are pre-configured for diagnostics and remote maintenance via internet.
We can therefore assist you very rapidly without needing to travel, particularly by analyzing and preparing appropriately for a possible intervention on site. This saves time, is more efficient, and reduces costs, as well as providing higher quality support.
Intervention
Whether or not the machine is still under warranty, we undertake to work anywhere in the world at the shortest possible notice and whenever required.
These interventions are carried out by our teams of experienced bilingual engineers.
Customer Service Contact c.forray@pkb.fr
Spare parts
All our CE origin parts are in stock or rapidly available at the best price.
Spare Parts Service Contact spares@pkb.fr or by calling : +33 2 32 23 04 45